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Frequently Asked Questions

I’m encountering problems on the site, what can I do?

If your browser is showing error messages please clear your cache/cookies. If the problem is still arising please try a different browser such as Mozilla Firefox, Google Chrome, or Internet Explorer.

Tags: Adobe, browser, cache, cookies, site, errors, problems

Delivery & Shipping Turnarounds

Currently we offer four shipping methods. These shipping options offer a great variety and efficiency. All delivery options are dependent on quantity, product ordered, and date selected. All deliveries are determined by all three of these aspects and can effect turnaround times.

If an order is placed on hold at any point of our process this can change delivery and shipping status on all shipping options chosen. If you are notified about a hold, your order is being reviewed and we'll do our best to resolve the matter immediately. 

All orders created on weekends or holidays will be printed and shipped the following business day.

My file won’t upload, how can I fix this?

Make sure you’re using one of the following.

1.    JPG

2.    JPED

3.    PNG

4.    GIF

5.    PDF (booklets and calendars only)

We kindly ask our customers to refrain from using any transparent files or multi-layered files as they cannot be processed. Please submit flattened files under 50m=MB’s per side. We suggest decreasing the file size and to use LZW. Make sure to delete all cookies and cache from the browser you’re using. After deleting, please refresh the site completely and then try the uploading process again.

Approved Browsers: Google Chrome, Mozilla Firefox, and Internet Explorer.

If you’re still experiencing difficulty with your files, please email the files to service@rentapress.com for any file/design issues that you’re experiencing. Once emailing, please ATTN: File Support. Allow our staff one business day to correct your files or send the proper information on how to correct them.