Trade Print Site and Concierge Service
What are the Rent A Press (RAP) Trade Print site requirements?
RAP is a trade print site for print resellers. That is, the requestor placing the order is not the end user, the product purchased is to be resold. It is the responsibility of the requestor using RAP to have the necessary reseller certificates and/or permits to conduct business as a reseller. This is the requirement to use RAP and not be charged taxes based on the local tax at the drop-ship delivery address.
Who is the Concierge Service model designed for?
The RAP Concierge Service model is designed to offer a single price for products. The benefit is that the price published includes using our free Prime shipping service. Cost estimation for resellers is now simplified as a third step for calculating shipping is not necessary. A single, one-time fee covers Prime shipping for an entire 12 months; no matter how many times you order, no matter the size of the order.
When does the Concierge Service model fee-trial period end?
If you have a promotional code for registration, it may include a 90-day trial period before a a free is assessed.
Why is it worth it to join the Concierge Service?
Data developed by RAP indicates that if you order more than $500 USD of print per month, the service fee is paid for in the first three months. Whether it is a single order for 100 business cards, or an order for 10,000 4-page brochures, the shipping is included in the published price.
Is there a fee for the Concierge Service?
An annual fee of $499 USD provides a 12-month period of the ‘shipping included’ pricing.
How does Prime shipping work in the Concierge Service model?
Ground shipping is the Prime service level.
Expedited shipping is available, and the pricing is set at the time of placing the order. Expedited shipping is not included in the published price and will be added, if selected, and shown prior to payment. Expedited shipping is any service listed that is not Ground shipping service.
Free shipping is specific to only the 48 contiguous states in the USA and excludes Hawaii and Alaska. For products ordered through our international websites, free shipping is available to member countries of the European Union (EU).
Products / Ordering
Can I order custom sizes from Rent A Press?
At this time only the size options we provide per product are available. We do anticipate a custom order form before the end of 2020.
Can I change the quantities listed in the pull down menus?
No. These quantities are provided because they offer the greatest efficiency in the production process and allow us to offer you low, low prices.
What kind of paper (substrate) will the order be printed on?
Each product is optimized for a specific paper. These selections are listed in the pull down menu. At this time it is not possible to request special order papers.
How do I provide a proof of a job to my clients for approval?
Rent A Press uses PRUFlinksm so you are able to send a link to your client to view a 3D animated version of your design for approval. This leads to faster approvals and more sales conversions.
How long will my order stay in the shopping cart?
The cart will time out after 48 hours and orders will be automatically deleted. An email is notice is sent after two hours to remind you that you have orders waiting.
I’m encountering problems on the site, what can I do?
If your browser is showing error messages please clear your cache/cookies. If the problem is still arising please try a different browser such as Mozilla Firefox, Google Chrome, or Internet Explorer.
The following browser versions can be used for reliable performance
Tags: Adobe, browser, cache, cookies, site, errors, problems
What is Estimated Delivery Time?
Print turnaround times are expressed in business days. It involves both the manufacture stage and the ship stage. An estimate is just that. Once we hand off to the shipper the job can be tracked. Our shipping partners provide extensive options to track right up to delivery. “Business days” are Monday through Friday. Be sure to account for non-business days for an accurate deadline for delivery. Saturdays, Sundays and major holidays may increase the time to reach the delivery hand-off. Please be sure to select the best shipping option to meet your deadlines.
Delivery & Shipping Turnarounds
Currently we offer four shipping methods.
Prime Shipping is our ground service that is offered at no charge. These shipping options offer a great variety and efficiency. All delivery options are dependent on quantity, product ordered, and date selected. All deliveries are determined by all three of these aspects and can effect turnaround times.
If an order is placed on hold at any point of our process this can change delivery and shipping status on all shipping options chosen. If you are notified about a hold, your order is being reviewed and we'll do our best to resolve the matter immediately.
All orders created on weekends or holidays will be printed and shipped the following business day.
My file won’t upload, how can I fix this?
Make sure you’re using one of the following.
5. PDF (booklets and calendars only)
We kindly ask our customers to refrain from using any transparent files or multi-layered files as they cannot be processed. Please submit flattened files under 50m=MB’s per side. We suggest decreasing the file size and to use LZW. Make sure to delete all cookies and cache from the browser you’re using. After deleting, please refresh the site completely and then try the uploading process again.
Approved Browsers: Google Chrome, Mozilla Firefox, and Internet Explorer.
If you’re still experiencing difficulty with your files, please email the files to email@example.com for any file/design issues that you’re experiencing. Once emailing, please ATTN: File Support. Allow our staff one business day to correct your files or send the proper information on how to correct them.
Professional and Community Affiliations
IPIA - Independent Print Industries Association
We CONNECT like-minded people across the print industry to strengthen the long-term health of the sector and create new business opportunities
We INSPIRE through thought provoking conferences and events so that our members businesses can adapt and thrive
We AMAZE by showcasing innovation in products and services to support our members and the wider industry
The Most Active and Innovative Trade Association
The Independent Print Industries Association was formed in 1990 as a not-for-profit Trade Association focused on helping its members grow and develop their businesses. Times and technology have changed and continue to do so; the IPIA is constantly evolving and adapting to contemporary market demands.
The IPIA delivers ongoing value, support and counsel to members through a comprehensive range of benefits, services, events and publications specifically tailored to fully support the differing needs of its members.
The IPIA is also committed to promoting the value of print to the end users who buy and use our industries products and services.